kkdk Privacy Policy

kkdk collects personal data in three primary ways: information you provide to us directly, information generated automatically when you use the platform, and in limited cases, information received from trusted third-party partners. We collect only the data that is necessary for the purposes described in this Privacy Policy.

1.1 Information You Provide Directly

When you register a kkdk account, you provide us with personal information including your full legal name, date of birth, residential address, email address, and mobile phone number. You may also provide payment method details such as your bKash or Nagad mobile wallet number, bank account details, or card information where applicable. During KYC verification, you may additionally submit copies of government-issued identity documents (National ID card, passport, or driving licence) and proof of address documents such as utility bills or bank statements.

1.2 Information Collected Automatically

When you access kkdk.app, our platform automatically collects certain technical and behavioural data including:

• Your IP address and approximate geographic location (country and city level only).
• Device type, operating system, browser type and version.
• Pages visited, time spent on each page, and navigation path through the site.
• Game session data including games played, bets placed, wager amounts, and outcomes.
• Login timestamps, session duration, and logout times.
• Referring URL — the website or link that directed you to kkdk.app.
• Cookies and similar tracking technologies (see Section 4 for full details).

1.3 Information from Third Parties

In limited circumstances, kkdk may receive personal data about you from trusted third-party sources. These include: payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard) who confirm transaction status and payer identity; fraud detection and identity verification service providers who cross-reference your submitted details against public and proprietary databases; and where applicable, affiliate partners who referred you to kkdk, for the purposes of attributing your registration correctly.

kkdk does not purchase data lists from data brokers and does not collect data from social media platforms without your explicit consent.

1.4 Sensitive Personal Data

kkdk does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or health information. If you voluntarily disclose such information to our support team (for example, mentioning a health condition in the context of a responsible gaming request), that information will be treated with the highest level of confidentiality and used only for the purpose for which it was shared.

kkdk uses the personal data it collects for the following purposes. Each purpose is supported by a lawful basis for processing, as described below.

2.1 Account Management and Service Delivery

We use your registration data to create and maintain your kkdk account, verify your identity, process your deposits and withdrawals, settle bets and game results, and deliver the services you have requested. This processing is necessary for the performance of the contract between you and kkdk.

2.2 Identity and Age Verification (KYC)

We use identity documents and personal details you provide to verify that you are at least 18 years of age and to confirm that your account details are accurate and legitimate. KYC processing is necessary for kkdk to meet its legal and compliance obligations, including anti-money laundering (AML) and counter-terrorist financing (CTF) requirements.

2.3 Fraud Prevention and Security

We analyse account activity, transaction patterns, IP addresses, and device data to detect and prevent fraudulent activity, unauthorised access, bonus abuse, money laundering, and other prohibited conduct. This processing is in kkdk's legitimate interests in operating a secure and fair platform.

2.4 Customer Support

When you contact kkdk support via email or WhatsApp, we use your account information and the content of your communication to respond to your enquiry and resolve your issue. Support communications may be retained for quality assurance and training purposes.

2.5 Platform Improvement and Analytics

We use aggregated, anonymised data about how players navigate and interact with kkdk.app to understand which features are most used, identify technical issues, and improve the platform experience. This data does not identify individual users.

2.6 Responsible Gaming

We monitor player behaviour patterns — including session length, frequency of play, deposit volumes, and self-exclusion requests — to identify signs of potential problem gambling and to fulfil our responsible gaming obligations. This processing is in the vital interests of our users and reflects kkdk's commitment to player welfare.

2.7 Promotional Communications

With your consent, we may use your email address to send you information about new promotions, bonus offers, game releases, and platform updates relevant to your kkdk account. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting support or using the unsubscribe link in any marketing email.

2.8 Legal Compliance

We may use or disclose your personal data where required to comply with a court order, legal obligation, or request from a law enforcement authority. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.

kkdk does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for each purpose.

3.1 Payment Processors

To process your deposits and withdrawals, kkdk shares the minimum necessary payment data with our payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each payment provider processes your data under their own privacy terms and security standards. kkdk does not store full card numbers or mobile banking PINs on its servers.

3.2 Identity Verification Partners

kkdk works with third-party identity verification and KYC compliance service providers to cross-reference the identity documents you submit. These partners act as data processors on kkdk's behalf and are contractually prohibited from using your data for any purpose other than completing the verification request.

3.3 Game Content Providers

Live casino and slot games on kkdk are powered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Your game session data — including bets placed, game outcomes, and session timestamps — may be shared with the relevant provider in order to deliver the game, settle results, and maintain audit logs. Game providers do not receive your full personal profile; only the session-level data required for game operation is transmitted.

3.4 Fraud and Security Services

To protect the integrity of the platform and its players, kkdk may share technical data (IP addresses, device fingerprints, transaction patterns) with specialist fraud detection and cyber-security service providers. These providers analyse patterns to flag suspicious activity. They act as data processors under strict confidentiality obligations.

3.5 Legal and Regulatory Disclosure

kkdk may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal order, warrant, or statutory obligation. Where permitted by law, kkdk will notify you of such a disclosure request before complying.

3.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of kkdk's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change in data controller by email and through a notice on kkdk.app prior to the transfer taking effect.

3.7 What We Never Do

kkdk never sells your personal data to data brokers, advertising networks, or third-party marketers. We do not share your data with social media platforms for targeting or profiling purposes. We do not share your data with other gambling operators for marketing purposes.

kkdk uses cookies and similar tracking technologies to operate the platform, maintain your session, and gather anonymous analytics about how the site is used. This section explains what cookies we use, why we use them, and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files that a website places on your device (computer, smartphone, or tablet) when you visit it. They allow the website to recognise your device on subsequent visits and to remember certain information about your session or preferences. Cookies themselves do not contain executable code and cannot access other data on your device.

4.2 Cookies kkdk Uses

The following types of cookies may be set when you visit kkdk.app:

• Strictly Necessary Cookies: These are essential for the platform to function. They manage your login session, remember your authentication state, and maintain security tokens. Without these cookies, you cannot log in or place bets. These cookies cannot be disabled without breaking the platform.
• Functional Cookies: These cookies remember your preferences such as your preferred language setting, display preferences, and the last game category you browsed. They improve your experience but are not essential.
• Analytics Cookies: kkdk uses privacy-respecting analytics tools to collect anonymous data about page views, session duration, and navigation patterns. This data is aggregated and does not identify individual users. Analytics cookies help us understand which parts of the platform need improvement.
• Security Cookies: These are used to detect and prevent cross-site request forgery (CSRF) attacks, bot traffic, and other security threats. They contain non-personal cryptographic tokens.

4.3 What kkdk Does Not Use

kkdk does not use third-party advertising cookies, behavioural targeting cookies, or cross-site tracking pixels. We do not allow advertising networks to set cookies on kkdk.app.

4.4 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging in to your kkdk account. The following links provide guidance on managing cookies in major browsers: Chrome, Firefox, Safari, and Edge all include cookie management options under their respective Privacy or Settings menus. Consult your browser's help documentation for specific instructions.

4.5 Local Storage

In addition to cookies, kkdk may use browser local storage to save small amounts of non-personal preference data on your device (for example, UI state for the game lobby). Local storage data does not expire automatically and does not transmit data to our servers independently. You can clear local storage data through your browser's developer tools or by clearing your browsing data.

kkdk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to different categories of data held by kkdk.

5.1 Active Account Data

While your kkdk account remains active, we retain your full account profile including registration details, contact information, payment method records, and account preferences. This data is retained for the duration of the active account relationship and is necessary to provide you with uninterrupted access to the Services.

5.2 Transaction and Betting History

Records of all deposits, withdrawals, bets placed, game results, and bonus transactions are retained for a minimum of five (5) years from the date of the transaction. This retention period reflects kkdk's AML compliance obligations and its need to resolve any disputes relating to historical transactions.

5.3 KYC and Identity Documents

Identity documents submitted during KYC verification are retained for a minimum of five (5) years following the closure of your account, in accordance with anti-money laundering regulatory requirements. After this period, documents are securely and irreversibly destroyed.

5.4 Support Communications

Records of your communications with kkdk's customer support team — including emails, chat transcripts, and WhatsApp messages — are retained for three (3) years from the date of the last interaction. These records are used to resolve disputes, improve support quality, and maintain a complete service history.

5.5 Closed Account Data

Following voluntary or involuntary closure of your kkdk account, your personal data is not immediately deleted. Certain categories of data are retained for the periods described above to meet legal, regulatory, and audit requirements. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

5.6 Data Storage Location

kkdk's data is stored on servers located in secure, access-controlled data centres. Player data related to the Bangladesh market is processed and stored in a manner consistent with the operational requirements of an offshore platform. All stored data is protected by encryption at rest. kkdk does not transfer personal data to countries with inadequate data protection standards without implementing appropriate safeguards.

kkdk takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

6.1 Encryption

All data transmitted between your browser or app and kkdk's servers is encrypted using TLS 1.2 or higher. Sensitive data stored in our databases — including identity documents, payment references, and account credentials — is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the encrypted data and are rotated on a regular schedule.

6.2 Access Controls

Access to personal data within kkdk's internal systems is restricted to authorised staff on a strict need-to-know basis. All internal access is authenticated via multi-factor authentication (MFA) and logged for audit purposes. Privileged access to production databases requires additional approval and is reviewed regularly.

6.3 Infrastructure Security

kkdk's platform infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and distributed denial-of-service (DDoS) mitigation. Regular vulnerability assessments and penetration tests are conducted to identify and remediate security weaknesses before they can be exploited.

6.4 Payment Security

kkdk does not store full payment card numbers, CVV codes, or mobile banking PINs on its servers. Payment transactions are handled via tokenisation — your payment credentials are represented by a non-sensitive token that cannot be reverse-engineered. All payment flows are conducted over encrypted channels with our payment processing partners.

6.5 Incident Response

In the event of a personal data breach that is likely to result in a risk to your rights or interests, kkdk will notify affected users without undue delay and will take immediate steps to contain and remediate the breach. kkdk maintains a documented incident response plan that is tested and updated regularly.

6.6 Your Role in Account Security

While kkdk implements robust technical safeguards, the security of your account also depends on the steps you take to protect your login credentials. You are responsible for keeping your password confidential, not sharing your account with others, and logging out after each session — especially on shared or public devices. If you suspect that your account has been accessed without your authorisation, contact kkdk support immediately at support@kkdk.app.

kkdk reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, we will take reasonable steps to notify you in advance.

8.1 Notification of Changes

For material changes — defined as changes that significantly affect how we collect, use, or share your personal data, or that reduce your privacy rights — kkdk will notify registered users by email at least 14 days before the change takes effect. A prominent notice will also be displayed on kkdk.app for a period of no less than 14 days following the update.

8.2 Minor Updates

For minor or administrative changes such as corrections of typographical errors, clarification of existing practices, or updates to contact details, kkdk may update the policy without advance notice. The "Effective Date" at the top of this page will always reflect the date of the most recent revision.

8.3 Continued Use

Your continued use of the kkdk platform following the effective date of any Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree with a material change, you should cease using the platform and may request account closure by contacting our support team before the change takes effect.

8.4 Contact for Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or kkdk's data handling practices, please contact our support team at support@kkdk.app. We take all privacy enquiries seriously and will respond promptly. For formal privacy rights requests, please include "Privacy Rights Request" in the subject line of your email to ensure your request is directed to the correct team.